Refund Policy
Last updated: July 18, 2026
Stratify offers a straightforward refund policy for paid subscriptions so customers can evaluate the product with confidence.
30-day money-back guarantee
If you are not satisfied with Stratify for any reason, email support@stratify.app within 30 days of your first paid charge and we will refund that charge in full. No questions asked.
How to request a refund
- Email support@stratify.app from the account owner email.
- Include your workspace name and the approximate payment date.
- We will confirm and process the refund through our payment partner.
Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns related to payment processing. Refunds for card payments are completed through Paddle’s systems and typically appear on your statement within several business days, depending on your bank.
Cancellations
You may cancel a subscription at any time from Billing Settings. Cancellation stops future renewals. Access generally continues until the end of the current paid period unless a refund is issued under this policy.
Trials
The free trial does not require a card. There is nothing to refund for unused trial time. If you subscribe during or after a trial, the 30-day guarantee applies from the first paid charge.
Contact
Billing and refund questions: support@stratify.app.